Frequently Asked Questions
Whether you’re a new or experienced owner, questions about pet care always come up, and when they do, Greenland Veterinary Hospital is here to answer them. Consider the following list of frequently asked questions, and give us a call at 603-433-5665 if you have additional questions.
What Is Your Appointment Cancellation Policy?
Please call our hospital at least 24 hours in advance if you need to change or cancel your pet’s appointment.
Do You Accept Pet Insurance?
Yes, we accept all pet insurance and work with several companies, including Trupanion, Embrace, Nationwide, and ASPCA. With Trupanion Express, payment for the deductible and co-pay are all that’s required in many cases. Trupanion also offers upfront payment with little out of pocket expense.
What Is Your Payment Policy for Routine Care?
Payment for routine care is due at the time services are rendered. Routine care includes annual and follow-up exams, vaccinations, X-rays, routine laboratory tests, prescriptions, pet supplies, and food.
What Is Your Payment Policy for Surgical and Non-Routine Care?
We do our best to provide you with a treatment plan that can help you anticipate costs for your pet’s surgical or other non-routine procedures. However, it’s important to keep in mind that some plans can be more or less than estimated. Surgeries and dental procedures can be expensive, especially when unplanned. Therefore, we require 50% of the estimated treatment plan cost of procedure at the time your pet is dropped off. The remaining balance is due at the time of pick up.
Why Does Veterinary Care Cost What It Costs?
At Greenland Veterinary Hospital, we do our best to deliver the best possible care for your pet while staying within your financial budget. Our first-class services include our state-of-the-art laboratory testing, radiology, and surgery as well as our use of the highest quality veterinary medical supplies in the industry. We’re committed to excellence in pet care, so you can be confident that your companion will be well cared for at our hospital. These high standards are why veterinary medical services can sometimes be expensive. However, we provide itemized treatment plans so pet owners can know exact costs before services are rendered, to prevent any surprises.
What Do I Do if My Pet Is Having an Emergency?
If the emergency occurs during our normal business hours, please call us at 603-433-5665, or bring her directly to our hospital. If it occurs when we’re closed, please contact:
Veterinary Emergency and Critical Care and Cancer Treatment Center of New Hampshire
15 Piscataqua Drive
Newington, NH 03801
What Is Your Emergency Care Policy?
Since unplanned medical emergencies may be difficult to pay for at the time of service, we encourage all clients to have pet health insurance and/or CareCredit. We’ll work with you and and your pet insurance company to provide the best possible care for your pet.
However, if you are a new client, we are currently able to accept payments via cash, credit cards, and CareCredit now. Checks can be accepted only by long-standing clients. We are sorry for any inconvenience this may cause you.
Where Can I Read More About Pet Health Topics?
We recommend the following sites:
- ASPCA Poison Control Center
- American Veterinary Medical Association
- Veterinary Partner
- American Association of Feline Practitioners
- American Heartworm Society
- Companion Animal Parasite Council
- Tick Encounter Resource Center
Where Can I Find Pet Rescue and Adoption Information?
We recommend the following sites: