Frequently Asked Questions
Got questions? We’ve got answers! Check out our frequently asked questions for quick details on our services, policies, and pet care. If you don’t find what you need, give us a call at (603) 433-5665—we’re happy to assist!
What's Your Appointment Cancellation Policy?
If you need to reschedule or cancel your pet's appointment, please call our office at least 24 hours in advance to speak with a team member.
Do You Accept Pet Insurance?
Yes, we accept all pet insurance policies. There are several companies we work with, including Embrace, Nationwide, and ASPCA.
What Forms of Payment Do You Accept?
We accept credit, cash, CareCredit, and pet insurance.
What's Your Payment Policy for Routine Care?
Payment in full is required at the time of service for routine procedures, including annual and recheck exams, vaccinations, routine lab tests, X-rays, prescriptions, food, and pet supplies.
Why Does Veterinary Care Cost What It Costs?
At Greenland Veterinary Hospital, we are committed to providing high-quality care while being mindful of your budget. Our advanced laboratory, radiology, and surgical equipment, along with top-tier veterinary medical supplies, allow us to offer the best possible care for your pet. We take pride in our work and ensure every patient receives exceptional treatment. To maintain these high standards, veterinary services can be costly, but we provide detailed, itemized treatment plans so you know the exact costs upfront—eliminating any surprises.
What's Your Payment Policy for Surgical and Non-Routine Care?
Surgical, emergency, and non-routine medical treatments can bring financial concerns for pet owners. We strive to provide a treatment plan to help you anticipate costs, but please note that estimates are not fixed prices—final expenses may be higher or lower than expected. Surgeries and dental procedures, especially when unplanned, can be significant investments. To help manage costs, we require a 50% deposit at drop-off, with the remaining balance due at the time of pick-up.
What Do I Do if My Pet Is Having an Emergency?
If your pet experiences an emergency during our hospital hours, please call us at (603) 433-5665 or bring them directly to our hospital. For after-hours emergencies, please visit one of our trusted emergency partners listed here.
What's Your Emergency Care Policy?
We know that unexpected medical emergencies, such as accidents or sudden illnesses, can be challenging to cover at the time of service. To help, we recommend pet health insurance and/or CareCredit. Our team works with clients and their pet insurance providers to ensure a smooth process, allowing us to focus on providing the best care for our patients.
At this time, due to recent circumstances, we can only accept cash, credit cards, and CareCredit from new clients.
Where Can I Read More About Pet Health Topics?
To learn more about pet health, we recommend the following sites:
Where Can I Find Pet Rescue and Adoption Information?
We recommend the following sites for pet rescue and adoption information: